- Title or Description
- Economic Development Business Support team
- FOI Number
- 2024553
- Date Received
- 22/05/2024
- Type of Request
- FOI
- Request or Question
-
1. Does the council have an Economic Development (ED) team that provides business support to local companies?
2. If so, please provide the email address and telephone number of the Economic Development team.
3. If the council does not have an ED team, please provide the contact details of the organisation responsible for offering business support in your council area.
4. Does the ED team use a Customer Relationship Management (CRM) system?
5. If a CRM system is in use, what is the name of the CRM system being used by the ED team?
6. If the ED team does not currently use a CRM system, does the ED team maintain a list of the companies that it supports?
7. And if the list is maintained on a spreadsheet, please share a blank copy of the spreadsheet, including the column headings indicating the information collected (no companies data is required).
8. Additionally, if the information requested is already publicly available, I kindly request detailed guidance on where I can find it. Specifically, please provide instructions on how to locate expenditure on a CRM related to the Economic Development team, including:
9. The name and location of the document or webpage where expenditure data is published.
10. Any specific filters or search terms I should apply to focus on expenditure related to the ED team and their subscription to a CRM.
11. Does the ED team report the number of business support request that they receive to anyone?
12. And if so, who does the ED team report to i.e. who are the ED team s key stakeholders?
This might include for example: own management team, councillors, Department for Business and Trade, Department for Levelling Up, others please specify.
13. Kindly provide an example copy of the business support activity report the ED team gives its stakeholders. - Response
-
1. Does the council have an Economic Development (ED) team that provides business support to local companies? Support is provided by South of Scotland Enterprise and Business Gateway.
2. If so, please provide the email address and telephone number of the Economic Development team. Contact Us (southofscotlandenterprise.com) / Scottish Borders - Contact Us | Business Gateway | Business Gateway (bgateway.com)
3. If the council does not have an ED team, please provide the contact details of the organisation responsible for offering business support in your council area. See above.
4. Does the ED team use a Customer Relationship Management (CRM) system? N/A
5. If a CRM system is in use, what is the name of the CRM system being used by the ED team? N/A
6. If the ED team does not currently use a CRM system, does the ED team maintain a list of the companies that it supports? N/A
7. And if the list is maintained on a spreadsheet, please share a blank copy of the spreadsheet, including the column headings indicating the information collected (no companies data is required). N/A
8. Additionally, if the information requested is already publicly available, I kindly request detailed guidance on where I can find it. Specifically, please provide instructions on how to locate expenditure on a CRM related to the Economic Development team, including: N/A
9. The name and location of the document or webpage where expenditure data is published. N/A
10. Any specific filters or search terms I should apply to focus on expenditure related to the ED team and their subscription to a CRM. N/A
11. Does the ED team report the number of business support request that they receive to anyone? A quarterly report is received from BGBorders and goes to the Council Executive Committee.
12. And if so, who does the ED team report to i.e. who are the ED team s key stakeholders? See above.
This might include for example: own management team, councillors, Department for Business and Trade, Department for Levelling Up, others please specify.
13. Kindly provide an example copy of the business support activity report the ED team gives its stakeholders. Item No. 4 - Economic Development Update - December 2023 - Final 002.pdf (moderngov.co.uk) - Related links
- South of Scotland Enterprise (SOSE)
