Printing/Scanning Services - Freedom of information requests

Title or Description
Printing/Scanning Services
FOI Number
2024413
Date Received
11/04/2024
Type of Request
FOI
Request or Question
I would like to make a request for the following information relating to your current Multi-Functional Devices and printing/scanning services contract(s). Please may you confirm: 1. What services are included in the contract(s)? (e.g. printing vs scanning etc) 2. Which supplier is delivering them? (If in-house, please confirm or if multiple providers please identify them)
3. If the supplier is not the manufacturer, which manufacturer are the devices?
4. How many contracts does this entail and what's the award value for each?
5. When do these contracts expire and do they have any extensions?
6. What is the annual volumetric data (split by Annual Mono and Annual Colour print)?
7. What is the total number of devices supplied (split by Desktop Printer and Multi-Functional Device)?
8. What Managed Print Service software solution do you use?
9. How many Mono MFDs and Colour MFDs do you have?
10. What document management solution do you use?
11. What High Volume printing devices do you use?
12. Were any framework agreements used to procure the goods/services? If so, which ones?
13. Any documentation you can provide me with, e.g. the order form
14. What department is managing the contract and who's the decision-maker?
15. How many Adobe Acrobat (standard, professional and reader) licenses do you have?
16. What is the annual cost?
17. When is the renewal date?
18. Who is responsible for the contract?
19. Do you use any other PDF editing tools?
20. Do you have a Hybrid Mail contract and when is the contract end date?
21. Who at the Trust is responsible for the HM contract?
Response
1. Scottish Borders outsourced IT to CGI in 2016 and as part of the wider contract agreement included a Managed Print Service. We are able to Print, Scan and photocopy.
2. We currently are using Xerox Printers
3. n/a 4. n/a 5. n/a 6. 2023 Total Mono Volume: 11,440,120 / 2023 Total Colour Volume: 3,041,067 7. 577 total devices: 242 MFD + 373 Printers + 4 Production devices 8. Xerox Device Manager, Equitrac 9. 242 total MFD devices: 102 Mono + 140 Colour 10. Civica 360 and Uniform DMS. 11 Xerox 12. n/a 13. n/a 14. SBC s IT Client Manager 15.
4. Acrobat Professional. Acrobat reader is free and available for all. 16. Approx 650 17. Acrobat is renewed September 24 18. IT Client Management Team 19. Kofax Power PDF 20. Yes 30th June 2025 21. Scottish Borders Cleaning and Facilities Manager