- Title or Description
- Complaints about private rental properties
- FOI Number
- 2024385
- Date Received
- 03/04/2024
- Type of Request
- FOI
- Request or Question
-
1. The total number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date). 2. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) for each of the following reasons:
* Repairs (e.g. that haven't been actioned, haven't been completed or haven't been completed to a good standard)
* Illegal eviction (or the threat of)
* Harassment
* Dishonest or unfair trading behaviour
3. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) about letting agencies (or the top ten with the most complaints is fine). Please provide the name of each letting agency, along with the number of complaints.
4. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) that have been resolved:
* By the council
* By the landlord/letting agency
* Referred to an external body (such as Environmental Health) - Response
- From a Housing perspective Landlord Registration. 1. Complaints received from tenants. 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24 25 27 54 24 35 55 2. The number of complaints you have received from tenants in each of the last six financial years for each of the following reasons: 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24 Repairing Standard 19 23 49 23 28 48 Housing management including Evictions. 6 4 4 7 5 5 Harassment 0 0 1 0 2 2 Trading behaviour 0 0 0 0 0 0 3. Complaints from tenants regarding letting agencies. 2018/19 2019/20 2020/21 2021/22 2022/23 2023/24 0 0 0 1 1 1 All letting agents must follow the rules in the letting agent code of practice. Tenants have the right to complain should they think their letting agent is breaking any rules, including: not doing repairs; charging illegal fees; eviction without following the proper steps. If complaint does not resolve an issue, tenants can apply to the First-tier Tribunal for Scotland (Housing and Property Chamber). Occasionally Housing Strategy will receive query in relation to letting agent activity and direct tenants accordingly. However we suspect most instances are raised directly to the relevant organisation. 4. The number of complaints you have received from private renters in each of the last six financial years (i.e. 2018/19, 2019/20, 2020/21, 2021/22, 2022/23, and 2023/24 until the most recent available date) that have been resolved: Housing Strategy s principal activity relates to maintaining a Landlord Register. And the enforcement activity available to us relates to that service. Whilst we provide information and advice in relation to landlord obligations such as property standards and management, enforcement is the responsibility of The Housing and Property Chamber, or under certain circumstances Police Scotland. We don t routinely collate information progressed through the chamber therefore are unable to accurately advise on resolution.
