Support for Newcastleton to recover from Storm Dennis flooding

'Road ahead closed' and 'flood' signs in front of a flooded road.

Published: Sunday, 16th February 2020

We are working closely with partners to support residents in Newcastleton in the aftermath of Storm Dennis.

A total of 17 flood warnings were issued across the Borders, with three sections of separate rivers reaching the highest on SEPA’s records on Saturday. This included Newcastleton, which reportedly experienced some of the worst flooding in its history on Saturday night.

Many homes in the village were inundated with flood water, with around 15 people attending a rest centre established in the village’s Health Centre on Saturday night.

We have been working with all partners including Police Scotland, Scottish Fire and Rescue Service and Housing Associations since the start of the incident and is now focussed on the recovery operation.

Housing support

Scottish Borders Housing Association (SBHA) have teams on the ground visiting all housing association properties affected by flooding in Newcastleton on Sunday 16 February.

SBHA is leading on the operation to co-ordinate what is required in terms of temporary accommodation for all housing tenures and is working with other housing associations and partners to provide the best solutions for everyone.

Customer Service support

We will provide a dedicated Customer Advice and Support Service Advisors available at Newcastleton Primary School from 9.30am on Monday 17 February.

Anyone requiring assistance can phone 0300 100 1800 during office hours or in the event of an emergency call our out of hours team on 01896 752111.

Damaged properties

Advice has been provided to residents who have experienced damage due to the flooding.

Information around cleaning flood-damaged homes, the drying process and infection control is available.

Clean up and skip provision

Our staff have been deployed to tidy up streets and footpaths in the village, since first thing Sunday morning.

This has involved JCBs and street-sweepers carrying out a range of duties including road sweeping, cleaning gullies and minor road repairs.

A skip has also been provided in Union Street for residents to remove damaged electrical items and general waste from their properties.

Roads updates

Our engineers have been inspecting the roads around Newcastleton.

The B6399 Hawick to Newcastleton road remains closed while the B6357 Bonchester to Newcastleton road is passable with extreme care. The B6357 south to the A7 towards Carlisle is damaged but passable with care.

Further updates will be provided on our website.

Julia Mulloy, SBHA Chief Executive

“This has clearly been an extremely difficult and upsetting time for Newcastleton’s residents.

“We have an experienced housing team in Newcastleton assisting residents who we know have been badly affected by Storm Dennis and will continue to provide support as long as is required.”

Rob Dickson, Executive Director

“We have taken forward an integrated recovery operation with a number of partners to assist communities across the Scottish Borders affected by Storm Dennis.

“This has been an extremely challenging period, particularly for residents in Newcastleton who have experienced the worst flooding event in recent times.

“SBHA is leading the co-ordination of housing support in Newcastleton and we will provide as much support as is necessary to their teams and the residents they are assisting.

“We have also had members of staff in the village to assist with the clean-up.

“Can I once again thank resilient community groups from across the Borders and our partners in the emergency services for their assistance during this incident.”

Storm Dennis summary

  • SEPA issued a total of 17 flood warnings of which three moved to severe for the rivers Teviot, Slitrig in Hawick and River Liddel at Newcastleton on Saturday evening (15 Feb).
  • Three sections of rivers in the Borders reached the highest levels ever on SEPA’s records - these were Hawick’s Slitrig Water, the Jed Water at Chesters and the Liddel Water at Newcastleton.
  • We are aware that Newcastleton therefore experienced the worst flooding event in recent times.
  • All rivers have peaked and are receding.
  • This happened because of river levels being high, rapid snow melt from the hill and intense rain fall on Saturday from Storm Dennis.