What Matters hub initiative now available

Two woman and a man cut a cake in a village hall

Published: Wednesday, 7th June 2017

A new way of providing advice and information for adults wanting to maintain independence in their own homes has been launched.

Drop-in sessions in local communities

The What Matters hubs initiative will offer residents the chance to:

  • attend drop-in sessions in their own communities
  • meet with a range of professional staff and trained volunteers
  • get advice about social care needs, general wellbeing and independence.

The community hub model is an option that has been demonstrated to be highly effective, particularly in rural areas like the Borders. Its purpose is to provide additional ways of accessing social care and health services by localities across the region. It has been developed with the support of:

  • National Development Team for Inclusion (NDTi)
  • the Council
  • NHS Borders
  • the voluntary sector
  • representatives from the local community.

Ettrick Valley resident and What Matters hub champion, Linda Jackson

“This is a great opportunity to test out a new way of getting public services nearer to people in rural areas and another way of increasing the use and importance of our village and community halls.

“We hope that people will take this chance to go and talk to the professional and voluntary organisation staff who will be available on a regular basis, where their aim will be to make it easier for people to find out more about social care and health support.”

Des McCart, Lead for Outcomes Based Commissioning at Health Improvement Scotland

"It is very appropriate that What Matters Hubs are being launched at the time that health and social care professionals across the country are being encouraged to have meaningful conversations with the people they work with through national What Matters to You Day, held on 6 June.

“This annual event asks practitioners to listen even more carefully to what is important to the people they are engaging with so that they can make sure they are delivering the care and support people really need and want.

“Here in the Scottish Borders, What Matters is an opportunity for professionals and people needing services alike to work together and put these principles into practice in a real and meaningful way, by being right at the heart of local communities on a regular basis, listening to what people need and working out the most effective way that those needs could be met.”

Elaine Torrance, Chief Officer Health and Social Care Partnership

“I am delighted that the first What Matters hubs will now be available for the people of Ettrick, Yarrow and Hawick and thereafter through the Borders.

“This is a new and highly innovative way of getting advice and information out to the people who most need it, in their local communities, about the support that is available to help them to stay safe and independent at home.

“It is also an integral part of the Partnership’s ongoing commitment to improving access to services and working with localities to provide support to people who need some extra assistance. I look forward to seeing how it develops over the coming months and progressing with our plan to make it available in other communities.” 

More information

  • The launch of the new service took place on 7 June in the Kirkhope Village Hall followed by a similar event in Yarrow Feus Village Hall. Images are available from our Flickr page.
  • The project has been funded by the Integrated Care Fund and the Scottish Government as part of the integration of health and social care services.
  • Regular What Matters hub sessions are available in Duns, Eyemouth, Hawick and Peebles. Appointments can be booked in other areas across the Borders.