Published: Wednesday, 15th February 2017
Our Executive Committee has heard that complaint response times have improved and recycling at Community Recycling Centres increased in the third quarter of 2017/17 (October to December).
The quarterly performance report also presented data on a range of other measures, in line with our priorities. For the first time this also included data relating to Live Borders, the region’s integrated culture and sport trust.
Quarterly performance report highlights
- £40,000 of business loans awarded - double that of the last quarter – which continue to help to create and safeguard jobs in the Scottish Borders
- The amount of waste recycled at Community Recycling Centres has increased to 56.46% and is now at its highest reported level since introduction
- The number of people participating in culture, such as live events and films or attending venues such as museums, has increased since last year
- Occupancy of Council-owned commercial properties has increased from the last quarter, with nine new leases agreed
- The average time, in working days, to respond to complaints after escalation has fallen to 12.3 days, well below the 20 day target
- The Welfare Benefits Service has gained an additional £2.4m for customers in Q3, challenging incorrect decisions, promoting benefit take up and maximising income
Corporate Transformation programme progress
Councillors were also presented with an update on the delivery of our Corporate Transformation plan during the final months of 2016 and planned activity. This follows an annual update on 9 February.
Key areas of progress
The quarterly performance update also highlighted:
- Planned work with the Community Planning Partnership and the Scottish Council of Voluntary Organisations to tackle digital exclusion, by co-ordinating efforts to help get people online and training staff to enable them to assist people make the most of digital technology
- Service change in adult transitional care and reablement through use of the Integrated Care Fund
- Upcoming opening of Leader Valley School in Earlston, providing dedicated additional needs support for pupils across the region
- Options for rationalisation of our estate identified following an initial review
- Extension of the Localities programme to take account of the scale of the Community Empowerment (Scotland) Act 2015. To reflect this, the programme will now be titled ‘Empowering our Communities’.
Councillor Michael Cook, Executive Member for Corporate Improvement and HR
“It is pleasing to see improved performance across our eight priority areas, and in particular the effectiveness of our support for businesses and those in need in our communities through our business support and welfare benefits services.
”We continue to strive to make improvements right across the board, and recognise that there are some areas where we need to focus attention. But, by collecting this type of information we are able to make considered decisions, with clear targets, and really make a difference to our services and to residents and communities across the whole of the Scottish Borders.”
“Good progress continues to be made through the Corporate Transformation programme, building on the work over the past two financial years and our long term financial planning approach.
“The programme, while targeting significant savings over future years, is not all about saving money, and its scope includes protecting frontline services, delivering more efficient and effective ways of working and driving positive change throughout our communities, for example improved mobile telephone and broadband infrastructure.
“We also continue to work closely with a wide range of partners through the Scottish Borders Community Planning Partnership to deliver the best services possible for our residents, as well as working jointly with NHS Borders in the Health and Social Care Partnership to provide better, more joined up adult care services.”