£92million digital services contract to create 200 new jobs

Published: Monday, 14th March 2016

A new deal with CGI will bring a Scottish Centre of Excellence to the Scottish Borders and inject over £100m into the local economy.

200 new jobs to be created in the Scottish Borders

200 new jobs will be created in the Borders as part of a £92million Digital Services contract awarded by us to the global IT and business process services provider, CGI.

With new technology at the heart of our Transformation agenda, the 13 year contract will provide us with state-of-the-art technology to deliver excellent customer services and streamlined systems.

The agreement also brings with it the most significant inward investment proposal ever for the region with the potential to inject over £100m into the Borders’ economy.

Scottish ICT Delivery Centre of Excellence

As part of the deal, CGI will establish a Scottish ICT Delivery Centre of Excellence within the Scottish Borders to support its growing client base.

This has been enabled by the Borders Railway being operational and it will create 200 new jobs in the area.  It will also mean our 49 existing ICT staff will remain in the Borders and employment opportunities for local young people will be offered through Modern Apprenticeships.

In addition, CGI will unbundle six telephone exchanges in the Borders which will provide new high-speed broadband initiatives for schools, businesses and the local community. This additional benefit supports our commitment to improving digital connectivity across the area for schools, households and businesses.

Council Leader David Parker

“This is a landmark deal for the Scottish Borders as we join forces with one of the leading IT companies in the world to offer a once in a generation transformational opportunity for the region.

“For CGI to choose the Scottish Borders to base their second UK Service Centre is a genuinely exciting opportunity. Not only does it mean our existing ICT staff will remain in the Borders, but it will also bring a wide range of benefits and opportunities.

“We have always maintained our ambition for a growing and prosperous economy here in the Borders, especially on the back of the Borders Railway opening and I am confident this contract is just the start.

“We believe that the Borders Railway, combined with the community benefit proposals from CGI, will all contribute towards making the Scottish Borders a desirable 21st century business location.”

Benefits from the CGI agreement

A summary of the benefits from the CGI agreement includes:

  • The creation of a second UK Delivery Centre within the Scottish Borders to service CGI’s UK clients.
  • 200 new jobs in the Borders which has a potential GVA of £107.1m.
  • 49 existing Council ICT staff will remain working in the Borders.
  • Modern Apprenticeships will be created through working with Borders College and schools.
  • A new Enterprise Resource Planning (ERP) solution will replace our current Finance and HR systems.
  • A modern digital platform will be implemented to make it simpler for residents to interact with us and receive feedback.
  • A showcase of options to address some of the major connectivity challenges that exist in the Borders. This includes the unbundling of six exchanges to allow CGI to deliver a superfast broadband offering to schools, communities and businesses.

Tim Gregory, UK President of CGI

“We are delighted to partner with Scottish Borders Council to enable simpler and more accessible digital services for citizens.

“As part of our commitment to delivering on our plans we will be creating an ICT delivery centre of excellence in the region which will mean up to 200 new, high-value jobs for the area including digital, cyber security and Modern Apprentice roles. CGI is committed to working with a diverse range of partners to help bring flexible, cost-effective digital solutions to local and central government across the UK.”

More information

  • The Scottish Borders Economic Strategy 2023 sets out our and our partners' vision for a prosperous economy in the Scottish Borders and our strategic approach to the development of the economy.
  • Borders Railway Maximising the Impact: A Blueprint for the Future’ aims to maximise the economic benefits of the £294 million rail connection between Edinburgh and Tweedbank.
  • IT delivery and Digital Connectivity are a part of our Corporate Transformation programme which aims to ensure we continue to deliver, high-quality and improved services, despite financial challenges.
  • Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world.
  • The deal means we are the first local authority to use the new Public Sector Partner procurement process agreed to help save public bodies across Scotland time and money by streamlining the tender and awarding of contracts. We were named as a Public Sector Partner by City of Edinburgh Council throughout their ICT service re-procurement exercise. This meant we had the opportunity to contract directly with CGI as the winning bidder on the City of Edinburgh Council tender.
  • Images from the Digital Services contract announcement are available on our Flickr page.