Payment services
How to make sure your invoice is paid on time
All supplier and contractor invoices for goods or services should be sent directly to Payment Services.
All invoices must have an official Purchase Order (PO) number. We should always provide a PO number when we request goods or services from you.
Any invoices we receive without a PO will be returned to the supplier or contractor and payment will be delayed. The payment terms will take effect from the receipt date of the corrected invoice.
Overdue invoices
If you have a query about an invoice that is overdue:
- contact our Payment Services Team online
- call our Customer Advice and Support services on 0300 100 1800 and ask for Payment Services (Monday to Thursday, 8.45am-5pm. Friday, 8.45am-3.45pm)
Our terms are to pay invoices within 30 days of receipt by Payment Services, except where other payment terms are agreed.
Payment schedules
We prefer to pay by BACS (Bank Automated Clearing Services) because this is quicker than paying by cheque.
BACS payments are run on a weekly basis.
Manual cheques are also issued to suppliers/contractors on a weekly basis.