Corporate Plan themes

Our services for you

We deliver a wide range of services across the Scottish Borders, from processing planning applications to filling pot holes.

Modernising services in the Scottish Borders

We are working with our IT partners to offer a route in to as many services as possible online, to ensure that our customer’s needs are met.  As we modernise the way we work we will seek to enable services and information to be accessible over the web on an anytime, anywhere basis.

Feedback on our services

The rural nature of the Scottish Borders presents challenges in terms of delivering a range of environmental services, for example street cleansing and waste collection. We aim to provide the best service possible, efficiently and effectively, and using best available technology. And when we don’t get it right, we want to hear from customers and deal with complaints in accordance with our agreed procedure. 

More information

For more details, see our Corporate Plan 2018 -23

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