Our services
Over the next 5 years
Our plan | Your part |
Design and deliver as many services as we can online, so we can focus our face to face contact on supporting vulnerable individuals and families | Use the services we put online to help us to reduce costs - click before you call |
Build the digital skills of our staff and within communities through training programmes |
Find public access computers in your local library. |
Develop our Customer Advice and Support Services further to ensure that we help people deal with changes to the benefits system and a move to Universal Credit | Go online to get the advice and support you need; phone us if you need more support. Help us to help you get the benefits you are entitled to. |
Drive out waste and inefficiency, cut unnecessary red tape and provide better value for money. And maximise the use of digital technology to improve services where possible | When there’s too much red tape or you see inefficiency, work with us to suggest improvement and simplify processes. Contact our Your Part team online. |
Continue to explore different models for delivering our services e.g. with communities | If you’ve got an innovative new idea about providing services, contact our Your Part team online. |
Reduce the amount of property we own and operate (including the school estate) to reduce costs, energy consumption and improve the facilities we need for the future | Are you part of a group or organisation who is interested in one of our properties to create a community facility? Find out more about partnerships and communities. |
Invest in our workforce through training, career development and succession planning | Don’t just tell us when it’s gone wrong, tell us when you’ve received exceptional service and we’ll know our training is working. Leave a comment online. |
Provide a sustainable, fit for purpose waste service that focuses on working with communities to reduce waste, recycle and reuse |
Reduce, reuse and recycle correctly |
Invest in roads and infrastructure in a planned, sustainable way, prioritising and communicating clearly with communities about our investment |
Consult our website, report faults and potholes on line and accept that we can’t do it all at once. |
Customer strategy
We want to ensure that we maintain the delivery of high quality services that have a positive impact on people’s lives. Our customer strategy outlines how we will do this and also suggests how you can play ‘your part’ in that.
Read our latest customer strategy