Over the next 5 years
|Our plan||Your part|
|Design and deliver as many services as we can online, so we can focus our face to face contact on supporting vulnerable individuals and families||Use the services we put online to help us to reduce costs - click before you call|
|Build the digital skills of our staff and within communities through training programmes||
Find public access computers in your local library.
|Develop our Customer Advice Services further to ensure that we help people deal with changes to the benefits system and a move to Universal Credit||Go online to get the advice and support you need; phone us if you need more support. Help us to help you get the benefits you are entitled to.|
|Drive out waste and inefficiency, cut unnecessary red tape and provide better value for money. And maximise the use of digital technology to improve services where possible||When there’s too much red tape or you see inefficiency, work with us to suggest improvement and simplify processes. Contact our Your Part team online.|
|Continue to explore different models for delivering our services e.g. with communities||If you’ve got an innovative new idea about providing services, contact our Your Part team online.|
|Reduce the amount of property we own and operate (including the school estate) to reduce costs, energy consumption and improve the facilities we need for the future||Are you part of a group or organisation who is interested in one of our properties to create a community facility? Find out more about partnerships and communities.|
|Invest in our workforce through training, career development and succession planning||Don’t just tell us when it’s gone wrong - tell us when you’ve received exceptional service and we’ll know our training is working. Leave a comment online.|
|Provide a sustainable, fit for purpose waste service that focuses on working with communities to reduce waste, recycle and reuse||
REDUCE, REUSE, and RECYCLE (correctly!)
|Invest in roads and infrastructure in a planned, sustainable way, prioritising and communicating clearly with communities about our investment||
Consult our website, report faults and potholes on line; and accept that SBC can’t do it all at once.