Ensure access to excellent public service
Public Services Budget Q and A session with Cllr Michael Cook and Neighbourhood Services Director, Jenni Craig
On 13 December, Councillor Michael Cook and Neighbourhood Services Director, Jenni Craig were live on Facebook and Twitter between 6-7pm for a question and answer session relating to our public service budget. Below are the questions, and answers, that were discussed.
You asked
Why can I not report things to you directly using social media? Why do I always get directed to your website?
We said
It’s something that we will consider for the future but the technology and resources that we have at the moment don’t allow us to respond directly to every query on social media. We have recently made a significant investment in future technology which will allow us to be more responsive to customer enquiries. This will include things like web chats, the ability to track progress of enquiries and getting the best out of social media.