Private providers and commissioned services

We are extremely grateful to our commissioned services who are doing all they can to ensure essential services continue to be delivered at this extremely challenging time. Whether you are delivering homecare, running a residential care home or maybe supporting key workers by providing an early learning and child care setting, your efforts are greatly appreciated.

Keeping you informed

We are also doing our best to keep you updated with any additional information that we receive. Please make sure our Commercial and Commissioned Services team have current email and phone contact details so this can be sent to you on a regular basis. If you have any other queries, please get in touch with the team through your normal channels.


We are working closely with NHS Borders colleagues with regard to the latest guidance around PPE and continue to keep providers updated as quickly as we can.

  • if you are a provider registered with the Care Inspectorate and require PPE, you can now call the COVID-19 Triage Helpline on 0300 303 3020
  • direct payment carers or private care homes who require emergency PPE can phone our Customer Advice and Support Service on 0300 100 1800

Advice on COVID-19 for healthcare and education settings

The Scottish Government is working very closely with Health Boards and other health bodies, as well as the UK Government and other devolved administrations, to coordinate public information and advice. Below are the key resources you should refer to for the latest information. These are being updated on a daily basis so you should check them regularly.