Community Assistance Hubs (CAHs)

Our key priority is making sure that the most vulnerable people in our communities receive the support they need in these challenging times. This includes people currently in receipt of social care and health services and anyone who is being advised to self-isolate or shield. The latest information about self-isolation and shielding is available from the Scottish Government and NHS Inform websites.

  • Multi-agency Community Assistance Hubs (CAHs) have been set up in each locality as part of a co-ordinated response between ourselves, NHS Borders, the Third/Voluntary Sector and local Resilient Communities Groups.
  • The Hubs are also co-ordinating, alongside Resilient Communities Groups, the significant number of offers that have been received from people and organisations willing to play their part and volunteer their support.

Support for people who are self-isolating or social distancing

If you have been advised to self-isolate or practice social distancing, the Hubs can provide assistance with food, shopping and delivery of medication as well as regular check-ins to see that everything is okay.

Support for people needing a social care and health service

If you already receive a social care and health support service, you should continue to liaise with your existing provider. If your circumstances have changed, phone 0300 100 1800 for advice.

Support for people who have been asked to shield

  • If you have received a letter from the Scottish Government asking you to shield, we would urge you to join the national SMS Shielding Service so you can get access to help, advice and information. You can do this by sending a text from your mobile to 07860 064 525. You will need to provide the 10 digit CHI number at the top of your letter. Once registered, you will be able to get help with food and household items, including a free weekly grocery box and priority access to supermarket deliveries.
  • If you don’t have a mobile phone or find it difficult to sign up, our Customer Advice and Support team can help you to register for the Shielding Service
  • You can also contact us if there is anything else in your letter that you would like help with.
  • The list of people who are being asked to shield has been compiled by NHS Scotland. If you have not received a letter but think you are in one of the high-risk categories, contact your GP or health specialist for advice. Information is also available from the NHS Inform website.

See our additional FAQs for more information on shielding or self-isolation.

How many Hubs are there in the Borders?

Hubs are operating from central locations in Berwickshire, Tweeddale, Cheviot, Teviot and Liddesdale and Eildon to make sure the teams can respond flexibly and quickly to the needs of local communities.

They are not open to the public or able to provide a drop-in service.

How do I access help from the Hubs?

If you need help from a Hub, you can complete our online form or call Customer Advice and Support on 0300 100 1800 and select Option 7. 

You should continue to contact your GP or NHS 24 111 if you need advice about your health or any medical condition. In an emergency, call 999.

Childcare Hubs

Childcare Hubs continue to operate across the Scottish Borders.

Health and wellbeing advice

  • NHS Inform provides the most update to date guidance on coronavirus, including mental health support. There is advice on how to stay informed, create a healthy home routine, stay connected with friends and family and where you can turn to for advice and guidance.
  • The Wellbeing Point on the NHS Borders website provides information about a range of support services available both locally and nationally that you may find helpful.
  • Clear Your Head provides advice on how to look after your mental wellbeing, including tips on how to stay positive and feel better.
  • SAMH has a developed specific information on COVID-19 and your mental wellbeing.
  • Age Scotland provides information and advice for anyone aged 50 and over, as well as a free, confidential helpline: 0800 12 44 222 (Mon-Fri 9am-5pm).
  • Alzheimer Scotland has a 24 hour Freephone Dementia Helpline: 0808 808 3000.
  • The Royal Voluntary Service is providing a programme of themed online activities designed to help beat the boredom of isolation, as well as other hints and tips for staying active and connected.
  • Shared Care Scotland has developed a directory of 'short breaks for strange times'. These include everything from online courses, virtual museums, exercise programmes, read-alongs, and websites for children and young people, as well as support services that are delivering online.

How do I play my part and volunteer to help in my local community?

If you want to register as a volunteer within your Community Council area, email [email protected] where you will be directed to your local Resilient Communities Coordinator. These groups are currently providing support and assistance within your community. Find out more about Resilient Communities.