Community Assistance Hubs (CAHs)

Update: 11.45am Sunday 29 March

Our key priority is making sure that the most vulnerable people in our communities receive the support they need in these challenging times. This includes people currently in receipt of social care and health services and anyone who is being advised to self-isolate and ‘shield’.

Community Assistance Hubs (CAHs) have been set up to support all requirements for ‘shielding’ and are linked into the national framework.

Information about self-isolation and shielding is available from the Scottish Government and NHS Inform


  • Multi-agency CAHs are now available in each locality as part of a co-ordinated response between ourselves, NHS Borders, the Third Sector and local Resilient Communities Groups.
  • Staff from across the Health and Social Care Partnership are working with Community Development and Third Sector colleagues to support vulnerable local residents impacted by the outbreak.
  • They are also co-ordinating, alongside Resilient Communities Groups,  the significant number of offers that have been received from people and organisations willing to play their part and volunteer their support.

What support will the Hubs provide?

  • Anyone who is required to self-isolate or practice social distancing can access help which will include assisting with food, shopping and collection of prescriptions as well as regular check-ins to see that everything is okay.
  • You can also contact the Hubs for support or guidance if you need help regarding the processes laid out in your shielding letter.
  • A joint health and social care locality team comprised of social workers, district and community nursing staff and homecare workers has been aligned with each Hub to streamline the provision of services and ensure these are delivered as effectively and efficiently as possible.

How many Hubs will there be in the Borders?

Hubs will operate from central locations in Berwickshire, Tweeddale, Cheviot, Teviot and Liddesdale and Eildon to ensure that the teams can respond flexibly and quickly to the needs of local communities.

They are not open to the public or able to provide a drop-in service.

How do I access help from the Hubs?

You can access the Hubs by emailing [email protected] or phoning 0300 100 1800. 

Do I contact the Hubs if I need a social care and health service e.g. homecare?

If you already receive a social care and health support service, you should continue to liaise with your existing provider. If your circumstances have changed, phone 0300 100 1800 for advice.

Childcare Hubs

Childcare Hubs continue to operate across the Scottish Borders.

How do I play my part and volunteer to help in my local community?

If you want to register as a volunteer within your Community Council area, please email [email protected] where you will be directed to your local Resilient Communities Coordinator. These groups are currently providing support and assistance within your community. Find out more about Resilient Communities.