Coronavirus (COVID-19) health and social care updates

Health and social care updates

Update: 1pm Monday 1 April

We fully appreciate that this is a worrying time for all our health and social care clients, care home residents and family carers. We are doing all we can to ensure essential services continue to be delivered while minimising disruption wherever possible. However, we have had to implement some contingency measures to ensure critical services can be maintained. These will continue to be reviewed as the situation develops but we will keep you updated as required. Your co-operation and understanding at this difficult time is appreciated.

What Matters Hubs

Drop in sessions have been cancelled until further notice. Information and advice is available through our Community Assistance Hubs or from Customer Advice and Support Services on 0300 100 1800. Carers can contact the Borders Carers Centre for advice on 01896 752431.

Social Work Teams

These can be contacted through Customer Advice and Support Services on 0300 100 1800. In an emergency out of office hours, phone 01896 752111. 

Homecare service

Robust contingency plans are in place to ensure that our homecare service is only affected as a last resort, but given the unpredictable nature of COVID-19, it has been necessary to invoke some measures so we can continue to deliver care to the most vulnerable clients. To achieve this we have reduced the packages of care currently provided to some of our less vulnerable clients. This change has only happened after carrying out a very careful risk assessment and consulting with clients and their families. Staff are following guidance issued by the Scottish Government and Health Protection Scotland to ensure strict infection control procedures are in place. Should a client or family member have concerns or would like more information, they should contact their home care manager for advice on 01896 662701.

Residential care homes

All our care homes have now been closed for visiting, apart from essential visits made by arrangement with care home staff. This is to enable staff to provide the required robust response and ensure the continued safety and wellbeing of residents and staff.

Day support services

All day support services for people with a learning disability and older people provided by SB Cares are closed until further notice. Staff will continue to support service users where essential support needs have been identified. The Learning Disability team is working closely with other services and providers to ensure that any other individuals with essential needs will continue to receive appropriate support.

Gala Resource Centre

This is closed. Staff will continue to provide support to individuals and carers by telephone.

Joint Learning Disability Service

Staff are only able to provide critical face to face meetings with service users. All other contacts will be by telephone on 01896 840200.

Local Area Co-ordination Service

Staff are only providing critical face to face meetings with service users. All other contacts will be by telephone on 01896 664155 or email [email protected]

Private providers and commissioned services