COVID-19 health and social care updates

Health and social care updates

We appreciate that this continues to be a worrying time for our health and social care clients, care home residents and family carers. We are doing all we can to ensure essential services are delivered while minimising disruption wherever possible.

Some contingency measures remain in place to ensure critical services can be maintained. These are being reviewed as the situation progresses and we will keep you updated as required. Your co-operation and understanding throughout this difficult time is appreciated.

Social Work Teams

Our social work services teams remain fully staffed and available to speak to both existing and new clients who need advice and information. 

  • Social Work Services - support for adults, children, young people and families
  • Child Protection - what to do if you are worried about a child or are experiencing difficulty yourself
  • Adult Protection - what to do if you or someone you know is at risk of harm
  • Domestic Abuse - where to get help if you or anyone you know is experiencing abuse

What Matters Hubs

Drop in sessions have been cancelled until further notice. Information and advice is available through Customer Advice and Support Services on 0300 100 1800 (option seven) who can advise on the support that can be provided by our Community Assistance Hubs and other sources. Carers can contact the Borders Carers Centre on 01896 752 431.

Homecare service

Robust contingency plans remain in place to ensure that our homecare service is only affected as a last resort. We have had to reduce the packages of care currently provided to some of our less vulnerable clients. This change only happened after carrying out a very careful risk assessment and consulting with clients and their families and will be reviewed as soon as resources allow. 

Staff continue to follow guidance issued by the Scottish Government and Health Protection Scotland to ensure strict infection control procedures are in place. Should a client or family member have concerns or would like more information, they should contact their home care manager for advice on 01896 662701.

Residential care homes

We are following Scottish Government and Health Protection Scotland guidance in all our care homes. This includes undertaking regular risk assessments for infection control to ensure the continued safety and wellbeing of residents and staff. The latest guidance on visiting is also being followed and families are being contacted directly about this. Essential visits can be made by arrangement with care home staff. 

Day support services

All day support services for people with a learning disability and older people provided by SB Cares remain closed until further notice. Staff continue to support service users where essential needs have been identified. The Learning Disability team is working closely with other services and providers to ensure that any other individuals with essential needs will continue to receive appropriate support.

Gala Resource Centre (GRC)

The GRC has been closed to referrals since 19 March although staff have continued to provide support to individuals and carers by phone. However, from 12 October they are able to accept referrals again. They are unable to provide a building-based or long term service provision, but please see the Gala Resource Centre page for more information about what they can provide and how to be referred.

Joint Learning Disability Service

Staff are only able to provide critical face to face meetings with service users. All other contacts are by telephone on 01896 840 200.

Local Area Co-ordination Service

Staff are only providing critical face to face meetings with service users. All other contacts are by phone on 01896 664155 or email at: [email protected]

Support for unpaid carers

  • support for adult carers continues to be available from the Borders Carers Centre on 01896 752431. Information is also available on our website
  • young carers can continue to access support through their guidance teacher, school nurse or social worker, if they have one. They can also phone the Action for Children - Scottish Borders CHIMES service helpline on 01896 750173
  • the Scottish Government's National Wellbeing Hub website provides some specific advice on being a carer during COVID-19
  • PPE for unpaid carers delivering personal care can be supplied through our Community Assistance Hubs. You can contact the Carers Centre on 01896 752 431 for help with the application process or visit our information for carers webpage to access our online form yourself

Private providers and commissioned services

Service users should speak to their provider directly for the latest information regarding their service. More information is available for providers who are delivering services on our behalf

PPE for paid carers and childminders

Paid carers and child minders delivering personal care can access PPE through our Community Assistance Hubs by completing our online form. This form can be completed by:

  • care homes/registered providers
  • social care services
  • ecompass/direct payment carers/employed carers
  • childminders

A copy of the privacy statement that supports the application process is available to download. 

Direct payments

Anyone receiving or delivering care through a direct payment should contact Encompass Borders on 01896 759700. Advice and information is also available on their website.