COVID-19 health and social care updates

Health and social care updates

We appreciate that this continues to be a worrying time for our health and social care clients, care home residents and family carers. We are doing all we can to ensure essential services are delivered while minimising disruption wherever possible.

Contingency measures remain in place to ensure critical services can be maintained. These are reviewed as the situation progresses and we will keep you updated as required. Your co-operation and understanding throughout this difficult time is appreciated.

Social Work Teams

Our social work services teams remain available to speak to both existing and new clients who need advice and information. 

  • Social Work Services - support for adults, children, young people and families
  • Child Protection - what to do if you are worried about a child or are experiencing difficulty yourself
  • Adult Protection - what to do if you or someone you know is at risk of harm
  • Domestic Abuse - where to get help if you or anyone you know is experiencing abuse

What Matters Hubs

What Matters Hubs are being reopened on a based basis in line with government guidance. Hubs are currently available in Duns, Eyemouth, Hawick, Kelso and Peebles. You can get more information about the days and times they are open on our website

Homecare service

Robust contingency plans remain in place to ensure that our homecare service is only affected as a last resort. Staff continue to follow guidance issued by the Scottish Government and Health Protection Scotland to ensure strict infection control procedures are in place. Should a client or family member have concerns or would like more information, they should contact their home care manager for advice on 01896 662701.

Residential care homes

We are following Scottish Government and Health Protection Scotland guidance in all our care homes. This includes undertaking regular risk assessments for infection control to ensure the continued safety and wellbeing of residents and staff. We are also following the Government's Open with Care guidelines and liaising directly with families and carers about visiting arrangements. 

Day support services

Day support services for people with a learning disability are open on a limited basis providing critical support for service users and family carers. Staff continue to support service users where essential needs have been identified. The Learning Disability team is also working closely with other services and providers to ensure that any other individuals with essential needs receive appropriate support.

Gala Resource Centre

The Gala Resource Centre (GRC) is unable to provide a building-based or long term service provision at present but is continuing to provide support to individuals and carers by phone. Please see our mental health pages for more information about the service, including other sources of support. 

Joint Learning Disability Service

Staff are only able to provide critical face to face meetings with service users. All other contacts are by telephone on 01896 840200. More information is available on our learning disabilities pages.

Local Area Co-ordination Service

Staff are currently providing support to service users by phone or online. The team can be contacted on 01896 664155 or email More information about the service, including how to be referred, is available on the relevant learning disabilities, mental health and older adults pages.

Support for unpaid carers

  • support for adult carers continues to be available from the Borders Carers Centre on 01896 752431. Information is also available on our website
  • young carers can continue to access support through their guidance teacher, school nurse or social worker, if they have one. They can also phone the Action for Children - Scottish Borders CHIMES service helpline on 01896 750173
  • the Scottish Government's National Wellbeing Hub website provides some specific advice on being a carer during COVID-19
  • PPE for unpaid carers delivering personal care can be supplied through our Community Assistance Hubs. You can contact the Carers Centre on 01896 752431 for help with the application process or visit our information for carers webpage to access our online form yourself

Private providers and commissioned services

Service users should speak to their provider directly for the latest information regarding their service. More information is available for providers who are delivering services on our behalf

PPE for paid carers and childminders

Paid carers and child minders delivering personal care can access PPE through our Community Assistance Hubs by completing our online form. This form can be completed by:

  • care homes/registered providers
  • social care services
  • ecompass/direct payment carers/employed carers
  • childminders

A copy of the privacy statement that supports the application process is available to download

Direct payments

Anyone receiving or delivering care through a direct payment should contact Encompass Borders on 01896 759700. Advice and information is also available on their website.