Coronavirus (COVID-19) service updates

General Service updates

Countryside and Access

We are unable to survey paths across the Scottish Borders during the current restrictions. Therefore, we welcome reports about any issues that you may encounter while exercising on the path network in your local area through our online form.

Maintenance and grasscutting

We are only able to undertake maintenance works for urgent safety needs and control of vegetation works are also restricted at this time.

For the latest national guidance on recreational access for the public and land managers during COVID-19 restrictions, visit Scottish Outdoor Access.

Grasscutting

We began grasscutting on Monday 20 April in active cemeteries and open spaces, including sports pitches, using tractors and ride-on machinery only. This is line with what the Scottish Government has now defined as essential grasscutting.

These works see staff able to follow social distancing guidance and wear appropriate PPE.

These locations were chosen as without maintenance the grass will grow too long and leave these areas unavailable for use for an extended period beyond the end of the current COVID-19 restrictions.

The decision to use tractors and ride-on machinery only was made to maintain social distancing, which is vitally important to ensure the safety of members of the public and staff.

Cemeteries

Grasscutting in active cemeteries has been carried out by ride-on machinery, with no strimming or weedkilling yet undertaken.

We intend to return to its usual maintenance standards, as far as possible, by temporarily closing cemeteries while grasscutting takes place to ensure social distancing is continued.

See more information on grasscutting.

Post Offices

Please use the Post Office finder to find opening times of your nearest post office.

Please note some mobile Post Offices are operating amended schedules:

  • Monday: Norham 9am-11am and Greenlaw 12noon-1pm
  • Wednesday: Earlston 2pm-4pm
  • Friday: Norham 11am-12.30pm and Earlston 2pm-4pm
  • Monday:  Ettrickbridge 1.30pm-2.30pm and Clovenfords 3pm-3.45pm
  • Tuesday: Clovenfords 1.30pm-2pm, Melrose 2.30pm-3.30pm and Jedburgh 4pm-4.30pm
  • Thursday: Fountainhall 1.45pm-2pm, Heriot 2.15pm-2.45pm and Oxton 3pm-3.30pm

Blue Badges

Blue Badges are still currently being produced and issued, but due to the current restrictions on movement we would like to encourage people to wait until the restrictions have been lifted, to ensure that the badge is awarded from a date that you can actually use it from.

If you need a badge sooner, we would encourage anyone looking to apply based on their ability to walk to apply online. If you don’t automatically qualify you would normally need to come in to an office for a desk based assessment, but as our offices are currently closed, we will aim to do this over the telephone with you.

Anyone applying under the risk in traffic criteria, can apply in the normal manner by completing Form D for risk in traffic.

Please remember to follow the current Government Advice on staying at home.

NEC (Bus Pass) and Young Scot Cards

NEC (Bus Pass) Cards

We are currently accepting renewal/replacement applications for NEC cards, unfortunately we cannot accept new applications until the current restrictions have been lifted.

If you require a replacement or renewal NEC card you should apply for one as soon as possible by either phoning Customer Advice and Support on 0300 100 1800 or emailing [email protected] If you need to travel before your new card arrives you should continue to use your existing card, all bus operators have been briefed on the temporary measures. 

From 1 July these temporary measures will stop, therefore, anyone wishing to travel with their NEC will require a valid card so do not delay in applying for your renewal or replacement card.

Young Scot Cards

The production of Young Scot cards is suspended at this time.

If you need to travel for essentials such as food or medication there is an on demand service available.nPlease remember to follow the current Government Guidance on Phase 1: staying at home and away from others (social distancing)

Licensing

All of our Licensing services are currently only available through email to [email protected] or by telephone 01835 826 662. 

Private Landlords

Information for Private Landlords is now available.

Trading Standards

Trading Standards Scotland has produced a range of guidance and advice to help prevent members of the public becoming victims of scams during the COVID-19 outbreak.

For more information and advice, visit Trading Standards Scotland website.

Contact Centres

Following Scottish Government’s COVID-19 advice on social distancing, all of our Contact Centres and Library/Contact Centres are currently closed.

Pre-arranged appointments are still available to book.

Anyone wishing to contact us about our services can do so using the 0300 100 1800 Customer Advice and Support Service phone line which continues to operate as normal for customers.

Pest control

All domestic pest control treatments have been suspended. We can continue to offer advice to customers on how to treat pests in the home.  

Citizens Advice Bureau

All local Citizens Advice Bureaus are continuing to offer advice and information through telephone, email and social media. Support is available on a range of issues including:

  • welfare benefits
  • debt
  • employment
  • relationships
  • consumer issues
  • settled status for EU citizens
  • the Patient Advice and Support Service

They are also able to make foodbank referrals and support with energy issues.

For more information, visit the Citizens Advice Scotland website or the Facebook pages for the Peebles and District, Central Borders or Roxburgh and Berwickshire CABs.

Please note that face to face appointments are not available at present.