COVID-19 service updates

General Service updates

Public transport

For latest information and updates on public transport, including timetables, please visit the Traveline website or operator websites.

Blue Badges

Blue Badges are still currently being produced and issued. The easiest way to apply for a new badge or to renew an existing badge is to do this online.

If you don’t automatically qualify you would normally need to come in to an office for a desk based assessment, however we will aim to do this over the phone.

More information on Blue Badges can be found on our website.

NEC and Young Scot Cards

We are currently accepting new, renewal and replacement applications for NEC (bus pass) and Young Scot cards.

If you require a new, replacement or renewal NEC or Young Scot card you should apply for one as soon as possible following the NEC guidance.

Due to continued restrictions on non-essential offices and high demand for the NEC service, it is taking longer than normal for applications to be processed. You should allow two weeks from the date we have received all the information within your application for your card to be delivered.

More information on NEC cards can be found on the Improvement service website.

Community Facilities

Council buildings

Any individual, community group or organisation seeking access to one of our properties is asked to complete a short online form to enable the request to be reviewed.

Public toilets

A number of public toilets across the Scottish Borders are open with additional safety measures in place. 

Live Borders

Live Borders have provided an update on their services on their website.

Community Funding

The Community Fund has now reopened.

However, due to a number of events being cancelled following government COVID-19 advice, the following schemes have been amended:

  • The Local Festivals Grant reopened with 50% available this year
  • VE Fund Celebration Fund did not reopen

The Community Enhancement and Welfare Trusts are open.

Licensing

All of our Licensing services are currently only available through email to liquorandlicensing@scotborders.gov.uk or by phone 01835 826662. 

Trading Standards

Trading Standards Scotland has produced a range of guidance and advice to help prevent members of the public becoming victims of scams during the COVID-19 outbreak.

For more information and advice, visit Trading Standards Scotland website.

Contact Centres

Our Contact Centres and Library/Contact Centres are currently opening on a phased basis.

You can check locations and opening times for our contact centres and library contact centres.

Pre-arranged appointments are still available to book.

Anyone wishing to contact us about our services can do so by emailing CustomerAdvice@scotborders.gov.uk or phoning 0300 100 1800 which continues to operate as normal for customers.

Citizens Advice Bureau

All local Citizens Advice Bureaus are continuing to offer advice and information through phone, email and social media. Support is available on a range of issues including:

  • welfare benefits
  • debt
  • employment
  • relationships
  • consumer issues
  • settled status for EU citizens
  • the Patient Advice and Support Service

They are also able to make foodbank referrals and support with energy issues.

For more information, visit the Citizens Advice Scotland website or the Facebook pages for the Peebles and District, Central Borders or Roxburgh and Berwickshire CABs.

Please note that face to face appointments are not available at present.