COVID-19 service updates

General Service updates

Outdoor Access

As we move into the new phase of lockdown restrictions and the weather improves, this is a great time to get outside.

  • enjoy Scotland’s outdoors responsibly, make sure you're familiar with the Scottish Outdoor Access Code
  • there are routes for the long distance paths including the Border Abbeys Way and Southern Upland Way. Easy Access routes are also available, find paths near you
  • we promote Paths Around most of the towns and villages and these can be downloaded free
  • town trails routes for most towns are also available
  • if you are interested in Walking for Health, Walk It walk locations and times are available

Alternative format/language versions of the documents are available. Email our Outdoor Access Team [email protected] or phone our Customer Advice and Support Service 0300 100 1800.

Post Offices

Please use the Post Office finder to find opening times of your nearest post office.

Please note some mobile Post Offices are operating amended schedules:

  • Monday: Norham 9am-11am and Greenlaw 12noon-1pm
  • Wednesday: Earlston 2pm-4pm
  • Friday: Norham 11am-12.30pm and Earlston 2pm-4pm
  • Monday:  Ettrickbridge 1.30pm-2.30pm and Clovenfords 3pm-3.45pm
  • Tuesday: Clovenfords 1.30pm-2pm, Melrose 2.30pm-3.30pm and Jedburgh 4pm-4.30pm
  • Thursday: Fountainhall 1.45pm-2pm, Heriot 2.15pm-2.45pm and Oxton 3pm-3.30pm

Blue Badges

Blue Badges are still currently being produced and issued, but due to the current restrictions on movement we would like to encourage people to wait until the restrictions have been lifted, to ensure that the badge is awarded from a date that you can actually use it from.

If you need a badge sooner, we would encourage anyone looking to apply based on their ability to walk to apply online. If you don’t automatically qualify you would normally need to come in to an office for a desk based assessment, but as our offices are currently closed, we will aim to do this over the telephone with you.

Anyone applying under the risk in traffic criteria, can apply in the normal manner by completing Form D for risk in traffic.

Please remember to follow the current Government Advice on staying at home.

NEC and Young Scot Cards

We are currently accepting new, renewal and replacement applications for NEC (bus pass) and Young Scot cards, however, until current restrictions have been lifted we cannot accept any applications face to face. 

If you require a new, replacement or renewal NEC or Young Scot card you should apply for one as soon as possible by either emailing [email protected] or phoning Customer Advice and Support on 0300 100 1800.

Please be aware that, due to continued restrictions on non-essential offices and high demand for the NEC service, it is taking longer than normal for applications to be processed. You should allow two weeks from the date we have received all the information within your application for your card to be delivered.

Further information can be found on the National Entitlement Card COVID-19 FAQs.

Please remember to follow the current Government Guidance on phase three: Scotland's route map update.

Community Facilities

Council buildings

Any individual, community group or organisation seeking access to one of our properties is asked to complete a short online form to enable the request to be reviewed.

Public toilets

A number of public toilets across the Scottish Borders are open with additional safety measures in place. 

Live Borders

Live Borders have provided an update on their services on their website.

Community Funding

The Community Fund has now reopened.

However, to a number of events being cancelled following government COVID-19 advice, the following have been suspended:

  • Local Festival Grants Scheme
  • VE Celebration Fund
  • Community Enhancement and Welfare Trusts

We will therefore not be accepting any applications for the time being. If your organisation has already submitted an application, we will be in touch to discuss further.

Licensing

All of our Licensing services are currently only available through email to [email protected] or by phone 01835 826662. 

Private Landlords

Information for Private Landlords is now available.

Trading Standards

Trading Standards Scotland has produced a range of guidance and advice to help prevent members of the public becoming victims of scams during the COVID-19 outbreak.

For more information and advice, visit Trading Standards Scotland website.

Contact Centres

Following Scottish Government’s COVID-19 advice on social distancing, all of our Contact Centres and Library/Contact Centres are currently closed.

Pre-arranged appointments are still available to book.

Anyone wishing to contact us about our services can do so using the 0300 100 1800 Customer Advice and Support Service phone line which continues to operate as normal for customers.

Pest control

See information about our pest control service.

Citizens Advice Bureau

All local Citizens Advice Bureaus are continuing to offer advice and information through phone, email and social media. Support is available on a range of issues including:

  • welfare benefits
  • debt
  • employment
  • relationships
  • consumer issues
  • settled status for EU citizens
  • the Patient Advice and Support Service

They are also able to make foodbank referrals and support with energy issues.

For more information, visit the Citizens Advice Scotland website or the Facebook pages for the Peebles and District, Central Borders or Roxburgh and Berwickshire CABs.

Please note that face to face appointments are not available at present.