COVID-19 Financial Assistance

Housing and homelessness

How do I contact the Homelessness team?

We are currently operating in line with government guidelines to protect vulnerable people and staff. This includes phone interviews as a first response however where essential face to face contact is required this can be arranged where it is safe to do so.

Contact information

During normal working hours (Monday to Thursday: 8:45am-5pm and Friday: 8.45am-3.45pm), please contact:

  • phone: 01896 661385
  • freephone: 0800 376 1138
  • out of hours: 01896 752111

Is the council still providing emergency accommodation?

Yes, we are continuing to provide emergency accommodation in line with our statutory responsibilities.

My temporary accommodation needs repairs, will this be done?

Emergency repairs within our homeless temporary accommodation will continue to be completed by our repair and maintenance contractor, Waverley Housing. Non-emergency repairs will unfortunately not be completed at the current time.

We will continue to deliver responsive services 24 hour a day and will continue to do all we can to support our customers.

The service is busy working with our partners and third sector to ensure we continue to deliver accessible high quality support and advice to our customers at this time.

I have less income this month and cannot pay my rent?

Whether your landlord is a private or social landlord, it is important that you keep in touch with them and let them know if you are going to miss a payment or not be able to pay the full amount.

The Department for Work and Pensions can help with living and rent costs and you should claim Universal Credit. 

The Universal Credit money I get for rent does not cover the full amount of rent I have to pay, what should I do? 

Discretionary Housing Payments can help if you’re struggling to pay your rent where there is a shortfall between the Housing Benefit we pay towards your rent and your actual rent charge.

To be considered for a Discretionary Housing Payment you must either be:

  • entitled to some Housing Benefit from us
  • getting Universal Credit that includes something towards your housing costs

Find out how to apply for Discretionary Housing Payments (DHP)

My Landlord is going to evict me because I won’t be able to pay my rent this month, what should I do?

Whether your landlord is a private or social landlord, it’s important you keep in touch with them and let them know if you’re going to miss a payment, or not be able to pay the full amount.

The Department for Work and Pensions can help with living and rent costs and you should claim Universal Credit.

You can also check whether you're eligible for the Tenant Grant fund. 

If legal action is being taken against you because you owe money, get free support and advice from:

I can't pay my mortgage, what should I do? 

You should contact your mortgage provider as soon as possible to discuss a payment holiday.

How do I get help to pay mortgage interest?

If you're a home owner getting certain income related benefits, you might be eligible for the Support for Mortgage Interest (SMI) scheme. This is help towards interest payments on:

  • your mortgage
  • loans you've taken out for certain repairs and improvements to your home

You can get legal advice from the Scottish Government website 

Open letter from Minister

Read the open letter from Kevin Stewart, Minister for Local Government, Housing and Planning to social housing tenants in Scotland. You can also download a large print version