Our Response to Severe Weather - Feb/March 2018

Social Care and Health

During the recent severe weather period there has seen some challenges to the delivery of our community based and residential social care services provided by our Social Care partners. 

Partnership working, excellent staff and goodwill of communities

We understand that some people may have been anxious about how they were to be supported and this is understandable given the circumstances facing all agencies during this time.  However, through our partnership working, as well as the goodwill and support of neighbours, relatives and communities - we were able to ensure all our vulnerable people were safe and supported. 

  • We are aware of many occasions where staff have gone above and beyond their normal duties to ensure that some of the most vulnerable people in our communities have been well looked after.
  • The mountain rescue and 4x4 teams provided support to allow our carers to reach clients in outlying areas and we cannot thank them enough for their support.

Additional helpline for critical medical and/or social care assistance

  • To provide additional reassurance to people, we put in place an additional helpline at 8am on Friday 2 March until 5pm on Sunday 4 March, and issued advice both on the SBC/ NHS Borders websites, on social media and through the local media and radio.
  • This helpline was put in place for any residents who required critical medical and/or social care assistance during the ongoing severe weather. It was also for anyone who had genuine concerns about their welfare, i.e. running out of essential supplies.

This advice was as follows:

  1. If you think that someone's life is at risk you should always phone 999 immediately.
  2. During normal surgery hours, you should contact your GP practice directly for advice.
  3. For urgent health advice out of hours please call NHS24 on 111.
  4. The above numbers have information from NHS Borders and ourselves, and will advise what action is required.
  5. If after using these options your health or care issue is urgent and you urgently require health, care or medical assistance, you can contact 0300 100 1800.
  6. For other NHS Borders departments, you can contact the normal NHS Borders number on 01896 826000. If you are unable to get through on this number, please call 0300 100 1800. 

Due to the prolonged adverse weather, people were regularly asked to check on elderly or vulnerable family members, friends and neighbours, assisting wherever possible.

We would like to thank everyone who added that bit of comfort to people by checking in on them, ensuring they are safe and well and providing support and care where this was required.

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