Customer First at SBC
Tuesday, November 21 2006
Progress in the development of the SBCustomer First Programme was being reviewed by the Scutiny Panel at Scottish Borders Council (SBC) yesterday.
By 2010, the programme will deliver a transformed Council with four main aims: to improve and simplify services from the customer’s point of view, to take a corporate view of customer service arrangements, to improve the performance of council services and to provide a platform to realise efficiencies.
To date, the project has identified a group of priority services to test the model of service delivery and these have been agreed by the relevant departments. The reviewed customer service function will include the revenues and benefits service as this area receives the biggest volume of enquiries. The pilot for this project will be run in Hawick and will offer a One Stop Shop and telephone contact centre.
Councillor Alex Nicol, Chairman of the Scrutiny Panel said, “I am extremely pleased with the progress now being made. The online planning service is an excellent example of what is possible and I hope that the rate of progress will continue and that all residents and users of the services the Council delivers will notice the improvements which are planned over the next four years as they are rolled out across the area.”
Unified Solutions.