Home Shopping Service

The Home Shopping Service is for people with Community Care needs who are unable to go shopping themselves. The service will enable you to choose from a wide range of products in your own home. A member of our Home Shopping Team will hand-pick, pack and deliver your individual order direct to your door. Where assistance is needed, they will help you to unpack and store the goods in your freezer/fridge and cupboards.

How do I get the service?

The first step is to contact your local Social Work office. Depending on your individual circumstances, we may need to visit you and talk about other care services.

What will it cost?

The cost for the service can be found in our Information on Charges for Care at Home Services leaflet (pdf 140kb).

Who are the Home Shopping Team?

The Home Shopping Team is especially recruited and employed by the Council to provide this service. The people have been through the usual security checks required to work in Social Work Services.

How often would my shopping be delivered?

Your shopping will be delivered to you once a week at a time and day we will arrange with you.

How would I place an order?

You will be given a supply of order forms to complete each week. Help is available if needed. The goods are listed under a number of product groups such as Fresh Fruit, Bread and so on. Just select as many items as you wish from the list under each product group. Indicate in boxes to the right of each item, how many, what size, and the brand of your choice. Hand your completed order to your Home Shopping worker when he or she delivers your next order, and your order will be placed with the Home Shopping Team. On the day of delivery your goods will be packed in special containers ready to deliver to you.

What do I do when my shopping is delivered?

The Home Shopping worker will arrive at your door with identification for you to check. They will bring the shopping into your home and ask you to check that you have received all the products on the till receipt. They will ask you to sign a delivery note as proof of receipt. Where assistance is needed, they will help you to unpack your shopping and store it in your freezer, or fridge and cupboards.

How would I pay for my shopping?

A payment is made to the Home Shopping worker on receipt of the goods. You may pay by cash or by cheque. If you choose to pay by cheque you will be asked for cheque card details. You will be given a receipt for payment there and then. If you are unable to pay for your shopping and the delivery charge, the goods will be left with you and the Home Shopping worker will inform the Council on their return to base. The Council will then contact you directly and make arrangements with you to pay for the goods.

More information

A copy of our Home Shopping leaflet is also available (pdf 85.99kb).