Council performance

The household survey provides us with indicators of customer satisfaction to inform the Single Outcome Agreement and is a key mechanism for measuring performance against agreed local outcome indicators.

The 2010/2011 Scottish Borders Council household survey asked for views on:

• life in the Borders
• customer contact with Scottish Borders Council
• information about the Council and its services
• community safety
• Internet access
• shopping habits
• local decision making.

A survey of 6,000 residents took place in July 2010, of which 2,600 responded resulting in a response rate for this survey of 43%. The number of responses received is statistically significant to a good level at both Borders and Area Committee levels and results can be used with confidence.

On the whole trends in satisfaction levels have remained consistently positive; significant, encouraging, changes have been seen in several areas.

Download the survey to view the full results. 

For more information contact the household survey officer.