Complaints procedure

Our complaints procedure

Find out when to use our complaints procedure and how to make a complaint.

Resolving complaints

Find out how we will deal with your complaint.

Social Work comments and complaints

Social Work has a different way of receiving a complaint.

Complaining to a councillor

You can use your councillor as your representative for your complaint.

Complaining about a councillor

Find out what to do if you want to make a complaint about your councillor..