Who we are
We are a Local Authority established under the Local Government etc. (Scotland) Act 1994 and have our Headquarters at Newtown St Boswells, Melrose, TD6 0SA. You can contact our Customer Advice and Support Service by:
- email: customeradvice@scotborders.gov.uk.
- phone: 0300 100 1800
Our Data Protection Officer can be contacted using the details above or by emailing dataprotection@scotborders.gov.uk.
How we will collect your information
The personal information we hold about you may be collected by:
- online form
- phone
- a member of our staff
Information we may collect
You are required to provide the following personal information to enable you to apply to the Community Benefit Wishlist or make an enquiry:
- first name
- last name
- email address
- phone number
Why we are collecting your information
We will use your personal information to keep you updated on the progress on your application or enquiry. We are collecting and using this information for the performance of a task which is carried out in the public interest. We follow the Public Pound Guidance.
Who we may share your information with
Your information will be accessed by our staff who need to use it to provide the service described above.
Your information may be shared and analysed internally to provide management information, inform service delivery reform and similar purposes to meet our duty to achieve best value and continuous service improvement.
Your information may also be shared with relevant suppliers to allow them to contact you directly regarding the project you have detailed in your application.
Decision making
We do not use automated decision-making processes. Some processes are semi-automated (such as anti-fraud data matching) but a human decision maker will always be involved before any decision is reached in relation to you.
Information you have given us about other people
If you have provided anyone else's details on this form, make sure that you have told them that you have given their information to us. We will only use this information to contact those people to assess your own entitlement to this service. If they want any more information on how we will use their data they can view our privacy statement or email dataprotection@scotborders.gov.uk.
How long do we keep your information for?
The information you have provided will be retained for seven years following the last action on your enquiry and will be destroyed in a secure manner.
We will contact you at the end of each fiscal quarter to ensure that you still require project support. If you no longer require project support, we will remove your information from our contact list however, there may still be a requirement to retain information for the period referred to above.
Your rights
You have the right to request access to any personal data held about you by us. You can also request that we restrict the use of your information or even object to any further processing. You can do this by contacting the Data Protection Officer. We will respond to your request within 30 calendar days.
Find out more about your rights or if you want a hard copy of this information, contact us.
How to raise a complaint
We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact our Data Protection Officer by:
- email: dataprotection@scotborders.gov.uk
- phone: 0300 100 1800
You also have the right to lodge a complaint about data protection matters with the Information Commissioner's Office (ICO), who can be contacted by:
- post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- phone: 0303 123 1113
- website
If your complaint is not about a data protection matter you can find information on how to make a complaint.