Scottish Borders Council
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Pest control

Customer Services

Telephone: Monday to Friday 8am to 5pm Thursday 8am to 8pm Saturday 9am to noon

Address: Council Headquarters Newtown St Boswells Melrose TD6 0SA

Tel: 0300 100 1800

We can provide a comprehensive and cost effective range of services, including the control of:

  • rats
  • mice
  • moles
  • insects
  • wasps
  • cockroaches
  • ants
  • bed bugs
  • fleas.

Our pest control officers have many years of experience, and are fully trained in the safe use of pesticides. We also offer service contracts for commercial businesses such as farms and factories.


Service costs for the financial year 2015/16 are:

  • Domestic request per incident (regardless of number of visits) - £57.60 including VAT
  • Commercial request per visit - £48.00 plus VAT

Annual contracts are priced individually following detailed survey and assessment.

Book a pest control visit

  • call us on 0300 100 1800 - pay by debit or credit card
  • visit your nearest contact centre - pay by cash, cheque, debit or credit card

Bees and bats

We do not provide Pest Control services for Bees or Bats.


Bees are essential to our environment and they are currently under threat from disease and pesticides. We normally advise they be left alone as they are generally not aggressive. However where bees swarm and possibly invade a house or chimney, help to remove such a swarm may be available from a local bee keeper. Further advice is available from the Bee Keepers Association.


Bats are protected by law and it is illegal to interfere with them. Should you continue to have concerns about bats, further information is available from Scottish Natural Heritage.

Frequently asked questions

Q: Do you treat rat and mice infestations?
A: Yes

Q: What if the rats or mice are coming from my neighbour's property?
A: If it is established you are not at fault, you will not be charged. Our officers will investigate further and will deal with the source of the infestation, using legislative powers if necessary.

Q: What pests do you not treat, apart from bees and bats?
A: We do not treat - Slugs, Snails, Spiders, Wood Worm, Birds, Foxes, and Rabbits.

Q: How does the Pest Control service deal with vermin?
A: We use professional grade poisons for all treatments. If you do not want poison to be used, we will not be able help, and suggest you consider using traps readily available from ironmongers and other retailers.

Q: Are your poisons safe?
A: We only use poisons approved for use by the Health and Safety Executive. All poisons are laid according to strict guidelines and are generally safe. However, as with all poisons, there can be a risk to small pets or even children if they are misused in any way. The Pest Control officer will leave a leaflet detailing the poisons used, where they are laid and what precautions you should take. Further advice is given on what action to take following accidental ingestion.

Q: Can I treat a pest infestation myself?
A: There is no law that prevents you from taking your own action to deal with pests. Indeed early treatment can prevent a problem from becoming a major infestation. Traps and poisons are widely available at ironmongers and farm stores and such do-it-yourself action can be quite successful where small numbers of pests are concerned. We can offer Pest Control advice over the telephone. Please call Customer Services on 0300 100 1800, and ask to be put through to the Environmental Health section in your particular area.

Q: Do I need to be present when the Pest Control officer visits?
A: Most treatments can be conducted without your presence.  The Pest Control Officer will telephone only if he needs further details, or needs access to your property.  He will also call if you so request.  Following a visit the officer will leave a card explaining exactly what has been done and when any further visits will take place.


Scottish Borders Council

Council Headquarters Newtown St. Boswells Melrose TD6 0SA

Tel: 0300 100 1800


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