Frequently Asked Questions
General Information
Adoption - what is it?
Attendance Allowance - what is it?
Birth, Death, Marriage and Civil Partnership - How do I get copy extract (certificate)
Borders Voluntary Community Care Forum - what is it?
Carer's Allowance - what is it?
Community Care - what is it?
Community Care Services - how can I get them?
Consultative Draft Local Plan - How do I respond?
Consultative Draft Local Plan - How long does the Consultation Draft stage last?
Consultative Draft Local Plan - What is the Local Plan?
Consultative Draft Local Plan - What stage is it at?
Does the Council have any plans for the future management of the property it owns?
Dementia Services - what services are available for people with dementia?
Housing - how can I make my home more energy efficient?
Debt - Are you struggling with debt or do you have money worries?
Unwanted mail / telephone calls / faxes / e-mails - how can I stop these?
Housing - Buying my house - How long do I have to be a tenant before I can buy my Housing Association house?
Housing - can I buy my ex-Council house?
Housing - discount - How much discount will I get if I am a tenant and want to buy the house?
Eviction - I have been sent a Notice of Proceedings for Recovery of Possession. What does this mean?
Family members - Can my son or daughter or any other family member buy my Housing Association house for me (have their name
on the form)?
Housing - further information - where do I get an application form, further advice or information about buying my house?
Housing - where can I find out about the housing options available in the Scottish Borders?
Housing - where can I find out about the Local Housing Strategy?
Housing - How long do I have to keep my Housing Association House after I buy it before I can sell?
Housing - price setting - Can you give me a price for my Housing Association house as I would like to buy it?
Independent Living Fund - what is it?
Meals at Home Service - what does it provide?
Noise nuisance - My neighbours are constantly playing music really loudly and it is getting me down, what can you do about
it?
Postcode - I am moving into a new home in a rural area. How do I obtain a postcode?
SBLocal - What does it do?
Street Naming or Numbering - Who should I contact?
Wilton Centre - what is it?
Council
Development Plan - Who should I contact if I have a query about a policy or proposal in any of the approved or adopted plans?
Development Plan - How much do copies cost?
Development Plans - How do I buy a copy?
Developmen Plan - Which Structure Plan, Local Plan or Village Plan applies to my settlement?
Development Plan - Where can I see a copies of the Structure Plan, Local Plans and Village Plans?
Structure Plan - What is it?
Out and About
Area of the Scottish Borders - what is it?
Pavement - I'm afraid someone may trip on the uneven pavement outside my house .Who should I tell?
Pelican Crossing - I think there should be a Pelican Crossing on the main road going through the town I live in, who do I
ask?
Pothole - There is an enormous pothole in the road that I travel to work every day. Who should I report it to?
Environment
Abandoned Vehicles - There is an old car at the bottom of our road which looks to be abandoned, and the children are starting
to smash it up. Can you help in getting rid of it.
Archaeology - who do I contact if I have a question about archaeology?
Biodiversity - What is it?
Biodiversity - What is happening in Scotland?
Biodiversity - What is being done nationally?
Dog Waste - How do I contact the Council about a dog fouling problem?
Private Water Supply - I am living in a property with a private water supply and I am unsure about the quality. Can you sample
and if so how much does it cost?
Working Conditions - I am employed in a local shop and with the hot weather the working condition are unbearable, what can
you do about it, if anything?
Unified Solutions.