Information about Trading Standards
We offer a free and confidential Consumer Advice service and Business Advice service.
About Us
We are responsible for enforcing and providing advice on United Kingdom and European Law.
When you go to our section of the website, you will find information on a wide range of issues including:
- Safety of Consumer Goods
- Price display and price reduction claims
- Weights and Measures
- Anti-counterfeiting
- Animal Health and Welfare
- Fair Trading practices
We provide a Consumer Advice Service:
We offer a free and confidential advice service on all aspects of consumer law, both Trading Standards and civil law.
If you have a consumer problem, please contact Consumer Direct first. They are on 08454 04 05 06 and are open from 8:00am to 6:00pm Monday to Friday and from 9:00am to 1:00pm on Saturdays.
.........a Business Advice Service:
We operate the 'Home Authority Principle', which means that if your business is based in the Scottish Borders we will try to provide you with up to date information that is relevant to your business, through a nominated contact Officer. We aim to help your business stay competitive by providing specialist knowledge. We also have a laboratory to provide accurate determinations of mass and calibration of your own equipment using traceable standards.
Contact us
We are open from 8:45am to 5:00pm Monday to Thursday and from 8:45am to 3:45pm on Fridays.
You can contact us by telephone on 01896 823922 or by fax on 01896 823922
You can email us, or come in to the office at St Dunstans, High Street, Melrose, TD6 9SY. Please be aware however, that an officer may
not always be available to see you straight away and that it is preferable to arrange an appointment first.
We are also able to offer home visits.
Speak Out
If you have any views on our services, please complete our confidential response form.
Unified Solutions.