Information about Trading Standards

We offer a free and confidential Consumer Advice service and Business Advice service. A Money Advice service is also available for those with debt problems.

About Us

We are responsible for enforcing and providing advice on United Kingdom and European Law.

When you go to our section of the website, you will find information on a wide range of issues including:

Safety of Consumer Goods
Price display and price reduction claims
Weights and Measures
Anti-counterfeiting
Animal Health and Welfare
Fair Trading practices

We provide a Consumer Advice Service:

We offer a free and confidential advice service on all aspects of consumer law, both Trading Standards and civil law.

If you have a consumer problem, please contact Consumer Direct first. They are on 08454 04 05 06 and are open from 8:00am to 6:00pm Monday to Friday and from 9:00am to 1:00pm on Saturdays.

.........a Business Advice Service:

We operate the 'Home Authority Principle', which means that if your business is based in the Scottish Borders we will try to provide you with up to date information that is relevant to your business, through a nominated contact Officer. We aim to help your business stay competitive by providing specialist knowledge. We also have a laboratory to provide accurate determinations of mass and calibration of your own equipment using traceable standards.

.........and a Money Advice Service:

Our free and confidential service will support you no matter how large or small your debts are. We will help you:

Maximise income
Minimise expenditure
Check liability for debts
Get interest frozen/admin charges stopped
Negotiate on your behalf
Apply for benefits
Give advice on debt recovery and court action
Keep things in perspective
Provide support/listening ear

Contact us

We are open from 8:45am to 5:00pm Monday to Thursday and from 8:45am to 3:45pm on Fridays.

You can contact us by telephone on 01896 823922 or by fax on 01896 823922
You can email us, or come in to the office at St Dunstans, High Street, Melrose, TD6 9RU.

We are also able to offer home visits.

Speak Out

If you have any views on our services, please complete our confidential response form.

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	Information about Trading Standards We offer a free and confidential Consumer Advice service and Business Advice service. A Money Advice service is also available for those with debt problems. About Us We are responsible for enforcing and providing advice on United Kingdom and European Law. When you go to our section of the website, you will find information on a wide range of issues including: Safety of Consumer Goods Price display and price reduction claims Weights and Measures Anti-counterfeiting Animal Health and Welfare Fair Trading practices We provide a Consumer Advice Service: We offer a free and confidential advice service on all aspects of consumer law, both Trading Standards and civil law. If you have a consumer problem, please contact Consumer Direct first. They are on 08454 04 05 06 and are open from 8:00am to 6:00pm Monday to Friday and from 9:00am to 1:00pm on Saturdays. .........a Business Advice Service: We operate the 'Home Authority Principle', which means that if your business is based in the Scottish Borders we will try to provide you with up to date information that is relevant to your business, through a nominated contact Officer. We aim to help your business stay competitive by providing specialist knowledge. We also have a laboratory to provide accurate determinations of mass and calibration of your own equipment using traceable standards. .........and a Money Advice Service: Our free and confidential service will support you no matter how large or small your debts are. We will help you: Maximise income Minimise expenditure Check liability for debts Get interest frozen/admin charges stopped Negotiate on your behalf Apply for benefits Give advice on debt recovery and court action Keep things in perspective Provide support/listening ear Contact us We are open from 8:45am to 5:00pm Monday to Thursday and from 8:45am to 3:45pm on Fridays. You can contact us by telephone on 01896 823922 or by fax on 01896 823922 You can email us, or come in to the office at St Dunstans, High Street, Melrose, TD6 9RU. We are also able to offer home visits. Speak Out If you have any views on our services, please complete our confidential response form.
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