Policy and Customer Communications
General Information on Policy and Customer Communications in Technical Services
Manager:
Mr Alan Dowler-Smith
Contact:
By e-mail: Business Management
By phone: St Boswells (01835) 825174
By fax: St Boswells (01835) 825071
By letter: Council Headquarters, Newtown St Boswells, Melrose TD6 0SA
General Service Responsibilities:
- Best Value Legislation implementation
- Business plan development and monitoring
- Consultation with stakeholders
- Departmental contribution to Corporate Plan
- Departmental Member Services
- Departmental performance indicators
- Performance measurement
- Policy and strategy formulation and monitoring
- Public performance reporting
- Public relations and communications
- Quality management system development
- Web site development and maintenance
Principal Role:
The Section is responsible for management development and performance issues within the Department in accordance with the requirements of Best Value along with the development and monitoring of Council policy within Technical Services. It co-ordinates media and public relations for the department, monitors comments and complaints and ensures compliance with the Freedom of Information Act. It also maintains and develops the Department's service pages on the Council's web site.
Principal Documents:
- Council Corporate Plan
- Business Management Business Plan
- Formal Council Policy Documents
- SBConnect, Council Newspaper
- SBScene, Staff Newsletter
- SBC web site
- Freedom of Information Publication Scheme
Principal Legislation:
- The Local Government (Scotland) Act 2003
- Freedom of Information (Scotland) Act 2002
Performance Measures
Local Performance Indicators:
TS-OR13I-PI1: TS Performance Measure Development
TS-OR19c-PI1: TS Policy Development
TS-OR5k-PI1: News Releases from Technical Services
Part of Technical Services Division:
Head of Service:
Mr Graham Aitken
Administrative, Professional, Technical & Clerical Employees:
4
Manual Employees:
None
Unified Solutions.