Comments and Complaints

Suggestions for improvement

We are continually looking at ways to improve the services we offer by regularly reviewing the ways in which we work, the services we provide and the services we purchase. If you have any suggestions for improvement, we would like to hear from you. You can contact either:

our Customer Care Officer on 01896 848356 or Freephone 0800 0194490
your local Social Work office.

Making a complaint

If you are unhappy with any aspect of the service you receive (whether provided directly by us or purchased by us from an independent provider), please contact us about your concerns. We can assure you that your complaint will be dealt with sensitively and in confidence.

If you wish to make an informal complaint, please contact the manager of the service in question. This can be done through your local Social Work office. You can also make a formal complaint by contacting our Customer Care Officer as follows:

by telephone on 01896 848356 or Freephone 0800 0194490
by fax on 01896 849803
by letter to the Customer Care Officer, Freepost, Scottish Borders Council, Social Work Services, East End, Earlston TD4 6HU.

The following documents are available to download:

Comments and Complaints Procedure (pdf 56.5Kb)
Comments and Complaints for People with a Learning Disability (pdf 240Kb)
Complaints Procedure Annual Report 2006-2009 (pdf 448kb)

Unhappy with the outcome of your complaint?

You also have the right to complain to the:

Scottish Public Service Ombudsman
FREEPOST EH641
Edinburgh EH3 0BR
Tel: 0800 377 7330
Fax: 0800 377 7331
Text: 0790 049 4372
Website: www.spso.org.uk