Complaints and Have Your Say

Scottish Borders Council welcomes complaints from our customers as this helps to improve our services.

How to make a complaint

• Visit any local office or by telephoning the service concerned.
• Speak to your councillor.
• Write directly to the service concerned.
• Use the complaint form.

When you make a complaint you will need to give

• Your name, address and a contact telephone number.
• A clear description of your complaint.
• Details of any previous contact with the Council regarding your complaint.